Battle Between Lazada & Zalora, An Honest Review

A Honest Look At Lazada & Zalora

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As highlighted in my previous earlier post, online shopping is a growing trend in Singapore. This is majorly due to the convenience, selection, and the value that comes with online stores not forgetting lower prices. All you need to shop online is a stable internet connection, and your items can be delivered right to your doorstep within 24 hours.

If you are a local in Singapore and are looking for the best online stores, then you most likely have heard and heard about Lazada or Zalora. These two have taken shopping to the next level where the service they offer conveniently complements perfectly with fashion tastes, product quality and a wide range of fashion collections.

They are loved for their funky fashion collections, beauty and cosmetics, top-branded and beyond.

Here’s My Personal Review About Shopping On Lazada

Lazada Singapore
Lazada SG site

Lazada, without a doubt, is the Amazon of Southeast Asia. Whether you are looking for top-trending fashion, the latest tech releases or just stocking up on health and beauty products, Lazada has all you are looking for and more.

This online shopping store verifies all brands before putting their items on sale, meaning that you will not have to worry about authenticity when doing your shopping.

It has a great user interface with the categories and sub-categories clearly shown for easy browsing. They also have numerous deals and offers, which is an added perk for bargain-loving Singaporeans.

Features of Lazada’s site:

• One stop shopping solution: Lazada features hundreds of brands to cater for all your shopping needs.
• Secure shopping: It offers 100% protection to buyers and guarantees the sale of genuine products.
• A variety of payment methods: Users can pay either by cash, bank transfers, credit cards, or PayPal.
• Lazada smartphone app: Lazada provides its users with a smartphone app, which allows them to get everything at the tip of their fingers.

Pros of shopping on Lazada:

• Easy return/exchange policy
• Price advantage
• It has an App for daily use
• Customers can pay on delivery
• Free returns
• Tracking mechanism
• Great customer support

Cons of shopping on Lazada:

• Some purchased items like undergarments are not refundable
• It is not the cheapest online store in Singapore

Here’s My Personal Review About Shopping On Zalora

Zalora Online Shopping
Zalora site

Zalora is one of the best online fashion stores in Singapore. A wide range of fashion products. Zalora offers an extensive fashion collection, including menswear, womenswear, beachwear, sportswear, footwear, accessories, bags and a variety of beauty products. Whether you are looking for elegant casual wear or trendy formal dresses, Zalora has everything you need.

It boasts of a user-friendly website with a simple checkout process that makes it easy for shoppers to browse and place orders. This site is undoubtedly recommended for those looking to spice up their wardrobe.

Features of Zalora’s site:

Great return policy:  Zalora allows customers to return whatever they have purchased within 30 days of receipt without giving reasons or explanations. What’s more, the customer can get a full refund should they change their mind about buying. Additionally, you will not have to worry about the cost of return shipping as Zalora provides pre-paid shipping labels on all their orders. Customers can use these labels to return any parcel at SingPost offices at their convenience.

Shipping: It offers free local shipping for orders above s$40. A charge of $3.90 applies to shop orders below s$40. The best bit is that customers can enjoy their items just 24 hours of making a payment.

Payment mode: Users can pay either by Credit/debit card, pay on delivery, eNETS or PayPal.

Pros About Zalora:

• An array of promotions and discounts
• A wide range of products
• 30-day free return policy
• Great categorization of products
• Mobile app for added convenience
• Easy to use interface

It boasts of a user-friendly website with a simple checkout process that makes it easy for shoppers to browse and place orders. This site is undoubtedly recommended for those looking to spice up their wardrobe.

Cons About Zalora:

• They do not provide enough pictures for some products
• Long delivery times

Comparison Between Lazada & Zalora:

Customer service
While both websites offer excellent customer service, Zalora is considered superior as their representatives are highly technical compared to Lazada’s who do not always provide appropriate calls. Also, Zalora makes sure to attend to client calls attentively.

Return policy
This is one area that always bothers consumers across the globe. In this case, Zalora’s return policy is superior as it offers you a return from within the delivery right at the time of delivery in case you are not satisfied with the product. Lazada, on the other hand, does not provide any return form and you have to print one after filing a return online from their site.

Delivery
When it comes to delivery, both sites tie.

Payment
Both sites accept cash on delivery, PayPal, Amex, Debit/credit card payments.

As you can see, both Zalora and Lazada have both pros and cons. Hence, the choice ultimately comes down to you. However, whether you are shopping through Zalora or Lazada, it is important that you do your research to help you decide where is the best to shop based on your preference.

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